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Attorney General

CONSUMER PROTECTION

CONSUMER FREQUENTLY ASKED QUESTIONS


How do I file a complaint against a business?
You can file a complaint with the Consumer Protection Division either online or by filling out and mailing a consumer complaint form. See File a Consumer Complaint. You can file a complaint in order to request that the Division mediate a problem between you and the business, or file a complaint just for the record. For additional information, call our hotline 800-220-5424 (toll-free) or 302-577-8600.

If I sign a contract to buy a car, do I have three days to change my mind and cancel the contract?
No. Many consumers mistakenly believe all contracts allow a 3-day cooling-off period to cancel. Generally, there's no cooling off period after you sign a contract. However, if the dealer promised finance terms, such as a certain interest rate or monthly payment, and is unable to honor those terms, you can't be forced to accept other terms and may cancel the contract.

Is a doctor or hospital allowed to charge me if I request a copy of my medical records?
Although you have the right to the information contained in your medical records, the record itself belongs to the doctor and he can ask a fee to cover retrieval and photocopying.

Can a landlord evict me just by telling me to leave or else he will put my belongings on the street?
No, eviction is a legal procedure. To evict a tenant, a landlord must go to Justice of the Peace Court to get a judgment against the tenant. If a landlord moves your belongings out of your home, changes the locks, or cuts off utilities without a court order, you should call the police and an attorney or legal services organization.

What makes a car a "lemon"?
See our brochure on Delaware Delaware Lemon Law or the Lemon Law Code Summary

 

Back to Consumer Protection Division main page

Consumer Protection Phone List:

Consumer Protection Hotline:
 
800-220-5424 (Toll-Free)
  302-577-8600

Consumer Protection Fax:
 
302-577-6499

Consumer Protection Email:
consumer.protection@state.de.us

Consumer Protection Wilmington:
 
820 N. French Street 5th floor
  Wilmington, DE 19801

Consumer Protection Dover:
 
102 W. Water St.
  Dover, DE 19904

Consumer Protection Georgetown:
 
114 E. Market St.
  Georgetown, DE 19947

 


 



Last Updated: Thursday, 13-Mar-2008 13:43:23 EDT
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